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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.

TransitAmerica Services, Inc./Alternate Concepts Inc., a Joint Venture (TASI/ACI) is looking for talented people to join our team. We offer an exciting work environment with excellent opportunities for development and advancement. We consider employees our most valuable asset and integral to our current and future success.

TASI/ACI is currently looking for qualified Customer Service Agents to operate our customer service center in New Haven and Hartford, Connecticut. This is a full-time position with hours that may vary.  The Customer Service office is open seven days a week. Successful candidates will be selected based on their ability to respond to a wide variety of customer needs. Successful candidates will undergo intensive customer service-related training. This position will report to the Customer Service Manager. Will be responsible for providing outstanding, friendly, customer service in Union Station in New Haven and Hartford, Connecticut. Will be required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service; assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns. This position will assist the Customer Service Manager and Office Manager with other duties as assigned.

Duties and Responsibilities:

  • Answer customer questions and assist in ticket sales through ticket vending machines.
  • Answer telephone inquiries.
  • Provide timely service information regarding train schedules and any related delays.
  • Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
  • Responsible for securing, transporting and logging lost and found items.
  • Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
  • Maintain/update any printed materials for all stations.
  • Assist in processing refunds and contacting passengers to gather information.
  • Assisting passengers in the station, boarding and alighting the train.

 

Qualifications:

  • Must have a high school diploma or equivalent.
  • Bi-lingual in Spanish preferred but not required.
  • Must have friendly, outgoing attitude and enjoy working with the public. Prior customer service experience is preferred.
  • Connecticut Driver’s License preferred.
  • Must be proficient in MSWord, Excel, and Outlook.
  • Must be able to reconcile cash, credit and debit card transactions.
  • Pass the required physical, drug screening and background check.

 

Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review.
  • Subject to pre-employment physical, medical evaluation, and drug screen
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

 

Safety:

  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

 

Benefits:

  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

If you are interested in applying for this position click the Apply button below

It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.