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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry

Transit America Services, Inc. is currently seeking a full-time Customer Service Agent in San Francisco, CA. The Customer Service Agent is expected to treat Caltrain customers with respect and courtesy while undertaking all reasonable means to provide assistance. Successful candidates will be selected based on their ability to respond to a wide variety of customer needs. The Customer Service Agent will be required to relay important information regarding delays and service interruptions, assist with the sale of tickets, manage lost and found, and address customer complaints and concerns.  This position receives communication from Transportation Mangers and reports directly to the Manager of Customer Service.

 

Duties and Responsibilities:

  • Answer customer questions and assist in ticket sales through ticket vending machines.
  • Provide timely service information regarding train schedules and any related delays.
  • Address Caltrain platform and station rules when unsafe or disruptive conduct takes place.
  • Improve the customer experience by assisting with passenger boarding during peak and non-peak hours.
  • Assist Trainmasters during special events (Passenger counting, setting up barriers, etc.).
  • Provide customers with basic connecting transit information.
  • Responsible for securing, returning and logging lost and found items.
  • Stock kiosks with timetables and brochures.

 

Qualifications:

  • Must have a high school diploma or equivalent
  • Bi-lingual preferred but not required
  • Prior customer service experience is preferred
  • Must have friendly, outgoing attitude and enjoy working with the public
  • Must possess exceptional organizational skills, prioritize, multitask and manage time effectively
  • Clear and concise communication and willingness to speak in front of large groups of people
  • Ability to stand and walk for long periods of time
  • Outlook, Google Drive and Adobe Acrobat
  • Printers, copiers, scanners and fax machines

 

Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review
  • Subject to pre-employment physical, medical evaluation, and drug screen
  • Successfully complete and maintain any required safety certification and testing on an annual basis

 

Safety:

  • Herzog / TASI is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all and cannot be compromised at any cost.

 

Benefits:

  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

 

If you are interested in applying for this position click the Apply button below.

 

It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.